Returns & Exchanges

At Charms, we want you to love every piece you wear, but if you are not completely satisfied, we offer a seamless 30-day return policy for all unworn apparel and accessories. Simply ensure items are in their original condition with tags attached to qualify for a full refund or exchange.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact to avoid processing delays.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return package.

4

Drop Off and Track

Hand your package to the designated courier service and keep your tracking receipt; your refund will be processed within 5-7 business days of arrival.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing