Frequently Asked Questions

Everything you need to know about shopping at Charms.

What shipping options do you offer?

We provide standard worldwide shipping (7-10 business days) and express shipping (2-4 business days). Free standard shipping is available on all orders over $75.

How do I return an item?

You can return any unworn and unwashed items within 30 days of delivery. Simply visit our Returns Portal to generate a prepaid shipping label and start the process.

What materials are used in your apparel?

At Charms, we prioritize quality and sustainability. Our collections feature premium organic cotton, recycled polyester, and ethically sourced silk.

How can I track my order status?

Once your order is dispatched, you will receive an email with a unique tracking number and a link to monitor your package's journey in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

How do I find my correct size?

Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.